Career moments

Starting a new job

Choose a playlist 1. Starting a new job 2. Being interviewed 3. Interviewing someone 4. Performance reviews 5. Networking 6. Moving into management 7. Running meetings 8. Giving a presentation 9. Presenting data 10. Status reports and bad news 11. Emails and documents 12. Disagreeing with your boss 13. Giving and receiving feedback 14. Handling an angry person 15. Supporting a struggling colleague 16. Settling a dispute between colleagues 17. Repairing a working relationship 18. Serving customers 19. Sales and pitching 20. Working with executives 21. Explaining technical work 22. Working with people unlike you 23. Persuasion 24. Building trust 25. Reading the room 26. Being taken seriously early on 27. Managing your own reactions 28. Speaking up in meetings 29. Ethics and integrity

Playlist #1 · 16 topics

0:00 5:16

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1. 1 Conduct · 10.1.1 Appearance While there is no such thing as a universal professional appearance, each profession and organization tends to have established norms. 5:16
2. 2 Nonverbals · 5.1.2 Impressions As we develop a deeper awareness and appreciation of nonverbal communication, the topic of first impressions suddenly becomes much more important. 5:59
3. 3 Conduct · 10.1.2 Punctuality Arriving at work on time, showing up to meetings on time, and delivering work on time are all fundamental aspects of professional conduct. 5:40
4. 4 Conduct · 10.1.3 Etiquette Professional etiquette refers to a collection of behaviors that are expected in a professional work environment. 7:31
5. 5 Conduct · 10.2.2 Affability As professionals often need to interact with both colleagues and customers, it is important to be affable, such that people consider you friendly, approachable, and easy to talk to. 6:00
6. 6 Conduct · 10.3.2 Formality Professionals should communicate in a formal fashion, which means using respectful language with no chance whatsoever of causing offense. 5:38
7. 7 Conduct · 10.3.3 Deference To be respected as a professional, we should show respect to the people around us, as people will tend to treat us the way we treat others. 5:07
8. 8 Listening · 1.1.1 Presence To truly listen to what someone is saying requires more than just being physically present: we must be mentally present as well. 5:29
9. 9 Listening · 1.2.1 Notetaking There are few things that indicate to someone that you are listening to them more than taking notes. 5:09
10. 10 Listening · 1.2.2 Questions One of the best ways to let someone know you are listening to them is to ask good questions about the topic being discussed. 5:11
11. 11 Listening · 1.3.2 Context When you listen to someone speak, you should consider the context in which they are speaking, as without taking context into account, it is possible to completely misinterpret what someone is saying. 5:57
12. 12 Conduct · 10.3.1 Jargon Professionals often use industry-specific jargon - meaning words and acronyms specific to their particular field of work - to help them communicate more quickly and clearly among other professionals in their field. 5:33
13. 13 Negotiation · 9.1.1 Relationships Having a good professional relationship with the people you interact with ensures fluid communication, fosters mutual understanding, and makes the process of reaching mutually beneficial agreements much easier. 5:31
14. 14 Empathy · 6.2.2 Consideration If we were to look for a single unified rule to help us live and work harmoniously with others, we would have to look no further than the Golden Rule, often phrased as "Do unto others as you would have them do unto you." 5:41
15. 15 Assertiveness · 8.3.1 Updates Working on a team often requires you to give updates on progress that is being made, typically called status updates. 5:25
16. 16 Conduct · 10.2.1 Attitude Maintaining a positive attitude at work is an essential aspect of being a professional. 5:34